Shipping and returns policy:
Shipping to Ireland is €8 and UK is €10 for all our seaweed products up to 15 KG.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations – please email for a quote.
For international orders over 15kg please email for a shipping quote.
Before signing for delivery of goods, please ensure that you are satisfied with the items delivered as signing will constitute acceptance of the goods. If items have to be redelivered more than once, this will incur a charge. (Re delivery means that the courier has tried to deliver to the specified address but for no fault of their own the delivery was not executed).
The Distance Selling Regulations contain provisions for buying online which Better Plants complies with fully. We therefore allow a “cooling off period” that allows a consumer buying online from a business to cancel their order 7 working days from the day on which they receive the goods.
Any returns must be packaged and undamaged in their original packing, and also in the same condition as received. Please note that the Return Shipping/postage fee is paid by you and that the initial delivery charge will not be refunded also a restocking fee will apply. (Your statutory rights are not affected).
If an item is faulty, please contact us within 3 days of receiving your item and you will be provided with instructions for returning the items to us.
When contacting us via email please ensure that you specifiy the name of the product and your order number.
The item returned must be complete, unused and in new condition. Please make sure when you examine the item you have done so without damaging or marking the product in anyway.Please send a photo of the damaged item so we can proceed to replace the faulty item.
Your statutory rights are not affected.